BPO-KPO sector in India is facing the heat of the US slowdown
Media Release
Oct. 1, 2008

“The slowdown is going to impact the BPO firms in India. This will eventually result in overall slowdown of the BPO industry. But now a large pool of professionals will be able to provide quality services to the Indian BPO-KPO industry at much lower prices,” says IDBI Capital Market Services research head Shahina Mukadam.

According to a report released by Nasscom, the BPO and KPO industry together generated Rs 1,160 crore revenue and provided employment to 7 lakh people in 2007-08. The share of the US in the Indian BPO-KPO export market was 61%, making it the largest contributor to exports in the segment in 2007.

Ahmedabad-based KPO, Azure Knowledge Centre, foresees a slowdown in the financial services by 25% and in the insurance services by 15% by the end of this year.

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